Parq Vancouver ULC., (“Parq”) has a strong commitment to providing excellent services to all of our customers, including respecting their privacy concerns. Parq collects, uses, shares and protects personal information in accordance with British Columbia’s Personal Information Protection Act (“PIPA”).
To comply with our legal and regulatory requirements, any personal information that we collect and use on behalf of British Columbia Lottery Corporation (“BCLC”) is shared with BCLC. Any such collection, use and disclosure is under the authority of BCLC and British Columbia’s Gaming Control Act and Freedom of Information and Protection of Privacy Act.
In this policy:
“personal information” means information about an identifiable individual and does not include contact information.
“contact information” means information to enable an individual at a place of business to be contacted and includes the name, position name or title, business telephone number, business address, business email or business fax number of the individual.
Collection and Use
Parq is an international entertainment destination that provides guests access to a wide range of amenities. We collect personal information from you to help us manage and improve our operations and offerings, including but not limited to:
- enabling us to improve our products and services;
- enabling us to offer the Parq Rewards program and other resort-wide promotional offerings;
- enabling us to offer gift cards;
- facilitating the operation of our health and safety programs;
- managing our relationship with you to provide the experience and services that you have requested;
- verifying your identity including your age;
- enabling us to comply with applicable laws and regulatory requirements;
- investigating and responding to incidents of theft or damage to our property; and
- other reasonable purposes that you are informed of and consent to.
The types of personal information that Parq collects may include:
- name and address;
- phone number(s);
- e-mail address;
- details of the government-issued identification you provide;
- license plate number;
- your image as a photo and on video surveillance;
- information concerning the offerings that we provide to you such as food, beverage and hotel folio information; and
As a general rule, Parq collects personal information directly from you, unless you have consented to our collection of your personal information from other sources or applicable laws require the collection of your personal information from other sources. Parq will only use your personal information for purposes that a reasonable person would consider appropriate in the circumstances and that have been disclosed to you.
When you send us electronic mail, we collect your email address and your message so that we may reply to you. We recommend that sensitive personal information not be sent unencrypted over the Internet or by e-mail.
When you sign up for any promotional programs offered by Parq, including Parq Rewards, we collect your email address to provide you with information about resort-wide offers or promotions that may be of interest to you. We may also use your email to provide you with updates regarding Parq, our programs and our policies. You may always opt-out of receiving these emails. If you wish to opt-out of email communications from us, please send an email to [email protected]. Please be aware that you may receive an email reply to confirm that we have received your request.
When you visit our website, the web server collects a small amount of information to facilitate its operation. For example, the website advanced search function collects information to remember the information you submitted for the search. We do not capture or store personal information such as your name, home address or IP address while you visit and use our website.
A cookie is a small file containing certain pieces of information that a website creates when you visit the site. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you. Cookies cannot be used to run programs or deliver viruses to your computer. There are two types of cookies, session cookies and persistent cookies. Our website may use session cookies which are stored in temporary memory and are not retained after you sign out or close the browser session.
Access and Corrections
You may request access or corrections to your personal information by contacting Parq’s Privacy Officer at [email protected]arqvancouver.com.
Parq may only disclose your personal information if it is done for the same purpose that it was collected. Parq will not share your personal information for another purpose unless Parq has your consent to do so.
In some cases, Parq may share personal information with companies who provide services to us. Service providers are required under contract to ensure that reasonable security is in place to protect your personal information. Parq will not share your personal information with any other third parties unless Parq has your consent or is legally required to do so.
In limited circumstances, Parq may be required, or authorized, by law to disclose your personal information to another party.
Parq’s collection, use and sharing of personal information complies with the provisions of PIPA. Parq has safeguards in place to protect your personal information against such risks as unauthorized access, collection, use or sharing. Some of the safeguards used are firewalls, anti-malware, physical access controls to our data centre and technical access controls. Personal information is used only by authorized personnel staff to fulfil the purpose for which it was collected.
How to contact us
39 Smithe Street
Vancouver, BC V6B 0R3
If you have questions about privacy in British Columbia or are not satisfied with how we are handling your personal information, you may contact the Office of the Information and Privacy Commissioner for British Columbia at the following address:
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.,
Victoria, BC V8W 9A4