November 4th, 2018 – 12:30pm PST
Parq Vancouver’s Instagram account seems to have been disabled last night without our consent. We are currently investigating and working to get it back online as soon as possible.
November 3rd, 2018 – 5:30 pm PST
You may be aware of a situation at our casino last night. On behalf of Parq Vancouver we would like to apologize for the experience our customer had. We are operating in one of the most complex, highly regulated industries and are always looking to better our communication and customer service. We are constantly improving our communications process to ensure that these new regulations are better understood by all guests. We categorically stand against racism of any kind. We are committed to providing a safe, secure and enjoyable experience for all.
November 3rd, 2018 – 11:50 am PST
Parq Vancouver is sorry to hear about this experience and takes these matters very seriously. We are required to adhere to strict regulations with respect to gaming in British Columbia. We are actively investigating this matter and have made several efforts to reach out to the customer and his team to discuss the issue. We are committed to having a productive conversation to resolve this issue.